Leasing, tenants and repairs handled Bilingual · Two offices · Portals
BEARMARK HERITAGE
Bearmark Heritage property manager standing at the entrance of a bright white rental home, holding a ring of brass keys

BEARMARK HERITAGE

Family-owned property managers

Your rental, managed step by step like it's ours

When the tenant calls about a leaking faucet, we take the call, not you. Leasing, tenant services, maintenance requests and owner statements run through one family team and online portals.

A family team that picks up when your tenant calls.

A tidy single-storey white rental home with an oak front door, olive trees and a gravel path
A property manager inspecting an empty, freshly cleaned living room before a new tenant moves in
A maintenance technician repairing a kitchen tap in a rental apartment

01 / How it works

What happens after handoff

Each property gets a manager who knows it: a tenant reports an issue, we log it, arrange the repair and keep you informed in your owner portal before and after the work.

  • Leasing your rental

    Marketing the property, showing it, screening applicants and preparing the lease, so a vacancy has a clear next step.

    Fee: contact our support team

  • Tenant services, in two languages

    Bilingual staff answer tenant questions, move-ins and renewals, so nothing gets lost in translation.

    Fee: contact our support team

  • Maintenance requests

    Tenants submit requests online; we coordinate the repair and follow up.

    Fee: contact our support team

  • Owner statements and portals

    Monthly statements and property records available in your owner portal, whenever you want to check in.

    Fee: contact our support team

  • Phone and portal contact

    Call either office or use your portal, and reach a manager who already knows your property.

    Questions: support by e-mail

  • Two local offices

    Two offices nearby, for owners and investors who like a face behind their manager.

    Management fee: ask our property team

How fees workFees depend on the property and the services you need, so we review your rental with you before anything starts. contact our support team

  • Service condition 30-day satisfaction guarantee
  • Personal managers · never a call center

We take on properties one conversation at a time — at either of our two offices, by phone or online. Owners and tenants each get their own portal.

Service areas and office hours are listed in our Shipping information. If something about our service isn't right, see the Refund Policy and contact our office directly.

02 / Why hand it to us

A real family behind the desk

One manager who knows your property

You tell us how you want your rental run. When a tenant calls, the person answering knows the address, the lease and you.

Leasing, tenants and repairs in one place

From finding a tenant to fixing a heater to your monthly statement, the whole routine sits with one team.

Portal-ready reporting

Leasing for vacant units: listing, showings, applicant review and a signed lease, handled on your behalf.

Owner statements and portals

Management shaped around your property and your goals. Talk to our team, agree on the scope and choose the day we take over the keys.

Reach us by phone or portal

Owners and tenants send requests online, follow them in the portal and skip the endless phone tag.

Two offices, bilingual staff

In-person help from two local offices, with staff who can speak with tenants in their language. contact our team

03 / From keys to statements

Three steps from keys to handoff

A neatly organised wooden key cabinet with labelled-free brass keys on hooks

01

Tell us about it

Call, write or stop by one of our offices with the address, the unit details and the date you want management to begin.

Two family members of the firm reviewing paper owner statements together at an oak table in their office

02

Review the plan together

We walk through leasing, maintenance and reporting with you, agree on the scope and confirm the terms before taking anything over.

Hands passing brass house keys with a green leather tag to a new tenant

03

Hand off and follow along

We take over day-to-day management while you follow statements and requests in your owner portal. contact our team

04 / The firm

A family firm that manages like owners

BEARMARK HERITAGE is a family-owned boutique property management firm for rental owners and investors, where your property is looked after by people you know instead of an anonymous call center.

Alongside leasing, our bilingual staff handle tenant services and maintenance requests, so a late-night leak or an upcoming lease renewal can be sorted in one conversation.

We work with individual owners and investors from our two offices. Requests come in through our online portals, by phone or in person, and owners receive their statements through the owner portal.

Our mission: to look after every rental as if it were our own: clear communication, careful upkeep and a real person who answers your questions.

05 / How we manage rentals

Personal service, online portals, two offices

  • Personal attention from a family-owned team, with bilingual staff for tenants and owners

  • Online portals for maintenance requests and owner statements

  • In-person help at our two offices

06 / Owner questions

Before you hand off

How do I get started with you?

You can visit one of our two offices, call us or reach out online. We review your property, the scope of management and the terms with you before taking anything over.

How are fees and statements handled?

Fees are reviewed with you up front, and your owner statements are available through the owner portal. contact our team

What does property management cost?

Fees vary by property and scope of service. contact our team

Which areas do you serve, and how quickly can you start?

We serve owners in the areas around our two offices. contact our team Details are also listed in our Shipping information.

How do I change or end my service?

Talk to us as early as possible so we can adjust the scope or plan a smooth transition for your tenants and your property. contact our team

How are refunds handled for owners?

If something about our service isn't right, contact the office directly so we can review it with you. contact our team See also the Refund Policy.

Can you take over a rental that already has tenants in it?

Yes. Share the current lease, the tenant contacts and any open repairs, and we handle the handover step by step. Tenants get portal access, and you start receiving owner statements online.

Do you work with investors who own several units?

Yes. We manage single homes and multi-unit portfolios for local owners and investors, with one bilingual team per property. Tell us about your units and goals. contact our support team

What are your office hours and where are your two offices?

Both offices: Monday to Friday, 9 a.m. to 6 p.m.

Tell us about your rental property

Call, email or stop by either office. We walk you through leasing, maintenance and statements, one clear step at a time.

Request a consultation